Something went wrong - raise a case or a dispute

Start from Help → Raise a case and pick what happened: vendor no-show, quality issue, payment issue, refund, harassment or other. Link it to the booking or enquiry and you can follow the status and reply to our team in the case tracker.

• A dispute is for a booking that has been confirmed. It freezes the money held for that booking while our team looks at both sides. Each side has 48 hours to respond; you can appeal a decision within 7 days.
• For urgent trouble on the day of your event, use SOS in the run-sheet.
• To make a formal complaint, see the grievance page for the officer's details and timelines.